Position Title:Call
Coordinator
Administrative Lynn - Job Code # AL2
Location: Lynn, MA
Department: Administrative
All Care Division: VNA
HOURS/SCHEDULE:
3 days
Shift: hourly
POSITION SUMMARY:Supports the Department by performing diversified administrative, organizational and clerical duties.
AGENCY EXPECTATION OF EMPLOYEE All Care expects each employee to maintain a positive, respectful attitude, to demonstrate flexible and efficient time management, to meet departmental productivity standards, while keeping current the necessary skills to work in the home care environment. Each employee is expected to maintain open, honest and appropriately confidential communications with all customer groups in order to foster an effective service environment. All Care expects each employee to report to work on time and to keep unplanned absences to a minimum.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Call patients 30 days post discharge.
- Continued follow-up with discharged patients every 30 days.
- Contact intake with appropriate information on discharged patients in order to obtain MD order.
- Follow-up with facilities, intake and /or liaisons for patients who are in the hospital or rehab. ยง Mail out All Care Keeping Connected information and any add'l information needed for discharged patients.
- Secure 10+ Medicare admits per month
- Keep updated lists, follow-up information and notes on all calls made.
- Any other responsibilities assigned by supervisor.
QUALIFICATIONS Experience, Education and Licensure High School diploma or GED. Completion of course in medical records terminology preferred. Must be familiar with MS Word, Outlook and Excel. Unless otherwise agreed upon by employer, employee must have a valid drivers license. Furthermore, employee shall have use of a vehicle during working times and insurance as a driver of that automobile.
Language Skills: Ability to read and write basic sentences and to converse intelligently with staff.
AMERICANS WITH DISABILITY SPECIFICATIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. ____________________________________________________________________________________
The employee is expected to act as a role model and to adhere to all Agency policies.
Contact Information:
Please contact Laurie Proulx, All Care Recruiter
All Care, 2 State Street, Lynn, MA 01901
Email: lproulx@allcarecareers.org
Phone: 781-244-1150
Fax: 781-244-1058
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