Position Title: Hospice Clinical Manager

Clinical Lynn - Job Code #: CL13

Location: Lynn, MA
Department: Clinical
All Care Division: Hospice

HOURS/SCHEDULE: 37.5 hours a week
Shift: Days

JOB PURPOSE: Responsible for directing, coordinating and evaluating the delivery of quality care in the home and community setting.

AGENCY EXPECTATION OF EMPLOYEE
All Care expects each employee to maintain a positive, respectful attitude, to demonstrate flexible and efficient time management, to meet departmental productivity standards, while keeping current the clinical skills to work in the home care environment. Each employee is expected to maintain open, honest and appropriately confidential communications with all customer groups in order to foster an effective service environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Establishes department/individual priorities and maintains management control of the daily operations to ensure that efficiency, effectiveness and quality standards are maintained.
  • Ensures consistent and concise lines of authority and responsibility, and cooperates and collaborates with Agency staff members.
  • Maintains a schedule for regular meeting and conferences with staff.
  • Communicates information regarding changes in operations, policies and procedures to staff in a timely manner.
  • Implements and monitors staff compliance with all Agency policies and procedures as they apply to his/her department.
  • Analyzes utilization of staff, adjusting caseloads as necessary.
  • Maintains current knowledge of care requirements for all clients served by his/her team.
  • Assesses client and family responses to care delivered by his/her team.
  • Works collaboratively within an interdisciplinary model to ensure effective coordination of client care.
  • Continually monitors the ability of staff to render appropriate care in changing circumstances; takes corrective action to address identified deficits.
  • Evaluates the individual capabilities of each member of his/her staff, and takes appropriate action if discrepancy is recognized between the capability and performance requirement.
  • Identifies employee performance problems, provides the appropriate counseling and instruction as needed. May initiate disciplinary action with the approval of the Vice President of Clinical Services/ Hospice Administrator.
  •  Administers direct care to select clients as needed to maintain own clinical skills and/or to assess a particular client's requirements.
  • Assists in identifying long range staffing needs of branch office.
  • Interviews, selects and hires personnel for his/her team with the approval of the Vice President of Clinical Services/ Hospice Administrator
  • Participates in the development, implementation and monitoring of a Quality Improvement Program which includes but is not limited to: client and discipline interview, record audit, standards of care, utilization review, and performance evaluation.
  • Participates in community groups, professional groups and organizations as related to the provision of Hospice Care.
  • Cooperates with Federal, State and local agencies as required and promotes and maintains an Agency environment that is in compliance with Federal, State and local regulatory agencies.
  • Assists in the development of Agency policies and procedures.
  • Implements a system for regular monitoring of client medical records in order to review appropriateness of documentation in accordance with certification requirements. (POC, HHA, Care Plans, etc.)
  • Recommends and evaluates staff development activities by identifying educational and training needs of his/her staff.
  • Participates in the ongoing educational program of the Agency.
  • Participates in the ongoing educational program of the Agency.
  • Participates in the education and orientation of Hospice staff and volunteers.
  • Demonstrates personal and professional growth and development through participation in educational programs and review of current literature regarding health care and industry trends.
  • Provides timely written performance evaluation for his/her staff.
  • Investigates and adjusts complaints from clients, family, staff and other providers, reporting and/or referring to, when necessary, the Vice President of Clinical Services/ Hospice Administrator for interventions.
  • Represents Hospice, the Clinical Division and the Agency by maintaining active involvement with other community organizations and professional groups
  • Any other duties/responsibilities assigned by supervisor.

MANAGEMENT SKILLS 

  • Adapts to and implements change. Effective in introducing and managing change. Receptive to new ideas and methods.
  • Is efficient. Minimizes or eliminates unnecessary procedures in department.
  • Identifies opportunities and improves systems and procedures.
  • Handles confrontive situations, discusses issues with courtesy and tact. Is able to give and accept criticism.
  • Possesses leadership skills, shares credit and accepts responsibility. Delegates appropriately, supports the organization goals and values.
  • Enforces safety measures of employees and reports any incidents promptly.

QUALIFICATIONS 

Experience, Education and Licensure Graduate from an accredited NLN approved school of nursing, BSN preferred, or Graduate of an accredited school with major area of study in rehabilitative discipline, both with current registration in the State of Massachusetts. Previous nursing experience in home care with one or two years supervisory experience, or Three years of experience as a staff therapist with one year preferred in community health experience. Demonstrates effective written/verbal communication skills including excellent organization and leadership skill and skills in conflict resolution

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

AMERICANS WITH DISABILITY SPECIFICATIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and / or move 50 pounds and frequently lift and / or move up to 100 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate

The employee is expected to act as a role model and to adhere to all Agency policies.

Contact Information:
Please contact Laurie Proulx, All Care Recruiter
All Care, 2 State Street, Lynn, MA 01901
Email: lproulx@allcarecareers.org
Phone: 781-244-1150
Fax: 781-586-1636

Not ready to apply? Need more information? Please contact us.

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